Torbay Safeguarding Children Partnership

Families tell us that they want ‘help before problems turn into crises’ and that a ‘single gateway to information and support is the best way to ensure families get the help they need’.
The Family Commission, Starting a Family Revolution: Putting Families in Charge, 4Children (2010)

The Multi-Agency Safeguarding Hub (MASH) has been implemented to safeguard Torbay’s children and families. It aims to provide the highest level of knowledge and analysis of all known intelligence and information across the safeguarding partnership to ensure all safeguarding activity and intervention is timely, proportionate and necessary.

The vision is to identify and make safe at the earliest opportunity all vulnerable people in our communities through the sharing of information and intelligence across the safeguarding partnership.

Torbay’s MASH aims to provide a more consistent, timely and co-ordinated multi-agency response to individual situations relating to welfare and safeguarding concerns to children and young people. The intent is to improve the quality of information sharing between agencies in order that decision making can be both more effective and more robust.


Referrals must be made to the Multi Agency Safeguarding Hub (MASH) in one of the following ways:

Referral Form

MASH Referral Form

  • In writing, using the referral form above which can be emailed to and training is available to help you complete the form, click here for more details
  • By telephone, to Children's Social Care on 01803 208100;
  • In an emergency outside office hours, by contacting the Emergency Duty Team or the Police;
  • If the child is known to have an allocated social worker, referrals should be made directly to the allocated worker or, in her/his absence, the manager or a duty officer in that team.

MASH Operational Procedures

The Operational Procedures for Torbay MASH can be accessed here

MASH focuses on three main functions:

  • Victim identification and early intervention - working with Early Help to support children and young people whose needs do not meet the threshold for Specialist Children's' Social Care Services;
  • Harm identification and reduction - this will be done by identifying children and young people experiencing the highest level of harm and making sure partners work together to support them with harm reduction strategies and services;
  • Co-ordinating partner agencies working with Adults at Risk and vulnerable children.

The MASH is a team of people who continue to be employed by their individual agencies but who are co-located in one office.

Torbay MASH is co-located in Tor Hill House, Torquay. Torbay MASH currently consists of:

  • Children's Social Care;
  • The Police Central Safeguarding Team (CST);
  • Safeguarding Health team;
  • Education Social Workers;
  • Adult Social Care;
  • Probation

Objectives of MASH include:

  • Improved safeguarding decision making at the point of referral;
  • Early identification of harm and risk;
  • Improved interface with Early Help Services.

Torbay MASH has been developed in line with and supported by Torbay Council, Torbay Safeguarding Children Partnership, Devon and Cornwall Police, NHS England, Torbay Safeguarding Adults Board and Torbay Probation.

Torbay’s Multi-Agency Safeguarding Hub (MASH) will provide information sharing across all organisations involved in safeguarding - encompassing statutory, non-statutory and the third sector. Essentially the hub will analyse information that is already known within separate organisations in a coherent format to inform all safeguarding decisions. All partners will work together to provide the highest level of knowledge and analysis to make sure that all safeguarding activity and intervention is timely, proportionate and necessary.

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