We believe that children and families need to be heard when they first ask for help to minimise adverse experiences for them. For many children and families, their needs will be met through services available within their everyday routines such as Schools or Children’s Centres, GPs or Youth Centres and projects. These services can be accessed directly, without a referral. A large range of services to support and advise can be found by visiting the Family Information Services Directory.
When the level of need is more complex and involves two or three needs that require several services to work together, then a Targeted Help Request for Service should be completed and submitted to the Multi-Agency Safeguarding Hub (MASH).
The Early Help process guides and assists children and families and professionals so that they can get the right help to meet need. The MASH screens all referrals and ensures that Targeted Help is the right level of support to offer, and that there is enough information in the Request for Service. Information on thresholds and levels of need can be found in TSCB Threshold Document.
Following screening, all Requests for Service go to our Early Help Panel. This uses the knowledge and experience of a range of services to decide which service should take the lead on the case, and deciding who will make contact with the family to arrange a Team around the Family Opens in a new window meeting. At this meeting, all relevant people and services will work together to draw up a Single Plan.
Since 1st August 2017 the Early Help Consultation Line has been in operation. The line is designed to provide advice to professionals who think that they have a family in need of Early Help. The consultation line is manned by a duty Social Worker who is able to provide advice and signposting for services that might be of support to the families that you are working with.
The number to call is 01803 208525 and the line is open weekday mornings from 9am - 12pm
Early Help training is currently available to professionals working with children, young people and/or families, including those working in the community and voluntary sector.
Request for support form
Version 1 - July 2017
Use this document to record your TAF meetings
Working with families, in the right way, at the right time to make a difference
Information on Services, Support and Events for families in Torbay